Please send your furbaby with their meals pre-packaged and labeled. Your furbaby can also come with one comfort item (toy, shirt, bed, blanket, etc).

If you are a first time attendant at The Collar Club, please arrive 15 minutes prior to your drop to complete paperwork. The drop off hours are:

Morning Drop Off | 8am-10am & Evening Drop Off | 5pm-7pm

If you need to schedule outside those hours please book for the day prior. You will bring your furbaby to 5602 Pine St, Philadelphia Pa 19143. Upon arrival a wellness check & paperwork will be completed. You will be greeted outside by a team member to complete the process.

Pick up hours are as followed: Morning Pick Up | 8am-10am and Evening Pick Up | 5pm-7pm If your furbaby is not picked up by 7pm there will be an additional $25 fee and your furbaby will have to be picked up during the following morning's pick up window. Please be ready to complete exit paperwork at pickup.

We are a boutique kennel which means spacing is limited. When you cancel you are taking a spot that could have been reserved for another furbaby. Therefore, all bookings are non-refundable. However, you can use it as a credit towards a future stay.

Being a boutique kennel we are hands on and don't always have the time to send individual pictures because our two core values are safety & creating a home away from home. We provide daily updates through Instagram, Facebook, TikTok, & Twitter @thecollarclubphilly. Please be sure to check out our post, stories, and reels to get a glimpse of your furbaby. For periodic individual updates you can pay an additional $5 per day for access to our app.

Although, we've never had an incident. If your furbaby is injured or death occurs due to negligence by The Collar Club, we will cover medical and death expenses.

If your pup pulls a Cujo and damages any property a $150 fee will be assessed.

The Babs suite is for rabbits. The Yang suite is for cats. The Phor suite is for puppies under 1. The Charm suite is for seniors over 8 years old. The Nellie suite is for dogs between 1-8 years of age. The Luckie suite is the private suite for any age dog.

Yes, extensions are allowed. Free of charge to members. Rate is determined by case and incident to non-members.